Frequently Asked Questions
Answers to common questions about orders, delivery, payment, replacement, and support are listed below.
1 How do I place an order?
You can place an order through our Website or WhatsApp.
After you place an order, our team will confirm it by phone or message.
2 How long does order confirmation take?
Orders are usually confirmed within 24 hours.
During peak order volume, it may take a little longer.
3 What is the delivery charge?
Delivery charges depend on the product type and location.
Normally inside Dhaka: ৳ 70
Outside Dhaka: ৳ 130
4 How soon will I receive my product?
Delivery time depends on the courier service and location.
Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days
However, delivery time may vary slightly due to courier, weather, or other circumstances.
5 Which courier service do you use?
We use reliable courier services so your product reaches you safely.
6 How do I make a payment?
Cash on Delivery (COD) is usually available.
You can pay after you receive the product.
7 When might advance payment be required?
Advance payment may be required in certain cases, such as:
Large orders
Custom or special orders
When your previous delivery success rate is low
For certain specific products
8 How do I make an advance payment?
If advance payment is required, our team will share the bKash / Nagad / Rocket number during confirmation.
9 What should I do if I receive a wrong or damaged product?
Open and check the package in front of the delivery person and return it immediately.
Or record an unboxing video (with clear evidence).
10 How can I get a refund?
We do not have a refund system. In special cases, the product will be exchanged.
If there is an issue with the exchanged product, we will provide a higher-quality product. In that case, a small additional amount may apply. We hope you will have no objection to this.
11 Within how many days is replacement available?
A 3 / 5 / 7-day replacement policy may apply depending on the product.
This depends on the specific product category.
12 In which cases is replacement provided?
If the product is defective at the time of delivery
If the wrong product was sent
If the product arrives in a damaged condition
13 In which cases is replacement not applicable?
If the product is damaged after use
If it is broken due to carelessness
If the original packaging is missing
Due to a change of mind
For problems caused by use
14 How can I get support?
You can get support through our Inbox, WhatsApp, or Call.
Very Important Note
For products that include a warranty, we provide warranty support. In some cases, the product brand itself may provide service. In that case, you can receive service from the nearest service point. All costs related to sending, transporting, and returning the product for warranty or service must be borne by the buyer.